I have seen some IT providers be absolutely bitter and make the process as hard as possible and very well could do something like that intentionally.
"Some apps need to be uninstalled" error in Windows UpdateI've seen it missed during the off / onboarding process, sometimes the old IT just doesn't have the checklist ready and the transition happens before everything's actually all set. How to reinstall Trend Micro on Windows. How to uninstall Trend Micro Antivirus on Mac. Uninstall Trend Micro Business Products. 
To remove other products, such as, Worry-Free Security Agent, Apex One Security Agent and other Trend Micro Business Products on your Windows computer, click the link below for uninstall instructions: I am uninstalling a different Trend Micro product
Click Yes when asked to restart your computer. Put a check on I copied my serial number, then click Uninstall. Click Yes, then copy your serial number. Select the (C) Uninstall tab, then click 1. This will open the Trend Micro Diagnostic Toolkit. When the User Account Control window appears, click Yes. If it is missing or is not showing in the results, you can uninstall the program here. On your keyboard, press Windows + R keys at the same time to open the Run window. Learn to remove Maximum Security, Internet Security, or Antivirus+ Security from your Windows computer if you need to reinstall or are no longer using the program.
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